The ITIL 4® Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today's digital economy.
This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.
There are no specific prerequisites for this course. However, some basic knowledge of management theory can be helpful.
After completing this course, you will know:
- What ITIL is; how it fits into the service management framework; how it has evolved over the years; and about the ITIL service value system.
- The key concepts of ITIL service management, and how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- The four dimensions of ITIL service management.
- The purpose and components of the ITIL service value system, the ITIL guiding principles, and governance.
- The activities of the service value chain, and how they interconnect, and the key concepts of continual improvement.
- The various ITIL practices and how they connect to value chain activities.
